Client Experience: Get the Most from Kyriba

Kyriba offers an integrated approach to client success. We understand the challenges facing finance and treasury professionals, including sensitivity to liquidity, the need for agility and the impact of increasing regulatory demands.

We have created a global client success team that encompasses solutions consulting, professional services, support, training and account management. These integrated teams work in tandem to enable you to successfully achieve your objectives by using Kyriba.

We also use both online and offline communities, to provide peer user interaction and networking among Kyriba users. Kyriba Social is our online social support and networking portal, and we host a number of regional events, including our annual Kyriba Live! client conferences in North America and Europe.

What Our Customers Say About Kyriba

  • The Kyriba Customer Experience
  • How Customers Benefit From Kyriba
  • What Kyriba Customers Love About Treasury

Account Management

Every client has a dedicated account manager, who ensures their solution exceeds their business objectives, and provides a positive return on investment. Our account managers begin their relationship with clients prior to their implementation, and are a long term business partner to you and your organization.

The account management team also conducts PLatform Utilization and workflow efficiency Study (PLUS) programs that provide clients with an evaluation of their current Kyriba configuration to provide recommendations for creating additional workflow efficiencies.

Client Support

Kyriba’s Client Support is your source for any questions about the Kyriba application, bank connectivity or enhancement requests. Available through telephone, email and Kyriba Social – our online social support portal that provides a dynamic resource, combining a knowledge base with a peer-to-peer interactive social forum, ideas portal and online support. For more information, please view the Kyriba Social fact sheet or contact your account manager.

We have created a global client success team that encompass solutions consulting, professional services, support, training and account management.

Client Advisory Board

Kyriba’s global Client Advisory Board (CAB), focuses on reviewing and discussing Kyriba product developments, key market and regulatory changes and industry specific needs. The CAB is comprised of both client leaders and Kyriba executive leadership, with client success, product, strategy and subject matter experts in attendance. View the members of the Client Advisory Board.

Client Training

We offer flexible training for clients at all stages, from initial implementation to training refreshers and complete training for those new to treasury and/or Kyriba’s solution. For more information on upcoming training opportunities, or to schedule training, please contact your account manager.

Client Events

Kyriba hosts an annual client conference, Kyriba Live!, as well as regular regional events, to provide a forum for the Kyriba client community to meet in person and share best practices. Details of events and client webinars are provided on Kyriba Social and our website.

Learn why you should attend Kyriba's annual client conference:

  • Michael P. Brown
    Vice President, Treasury
    Digital Realty

  • Greg Person
    Vice President Global Presales

  • Patricia Thompson
    Sr. Treasury Analyst
    Phillips Edison

  • Viviana Valentini
    Treasury Manager
    General Cable

  • Steve Walden
    Manager Treasury Operations
    Mercy Health

  • Melissa Nichols
    Director, Treasury Operations
    RLI Insurance